Windows offer multiple help utilities like the Search in Taskbar, Cortana, Web search, F1 Key, etc to users, so they never feel stuck. However, sometimes the saviors turn into foes. Recently, Windows 10 users have been reporting an issue in which the “How to get help in Windows 10” Bing search pop-up randomly appears in the default browser.
This pop-up keeps opening frequently and you won’t be able to use your PC normally. The situation gets very annoying as you have to keep closing the pop-up. So, it is essential that you learn to solve this issue instead of just closing the pop-up.
In this post, I will guide you on the same. I will help you fix the problem, and also prevent it.
- 1 Issue: How to get help in Windows 10 Bing Pop up Keeps Opening in Default Browser
- 2 4 Solutions: How to get help in Windows 10 Bing Pop up Keeps Opening
- 3 Final Words
Issue: How to get help in Windows 10 Bing Pop up Keeps Opening in Default Browser
Some Windows issues are very common and hence, pretty easy to fix on your own. While some of them are rare and don’t come with a common solution. A rare issue that has become a bit common these days for Windows 10 users is the random opening of “How to get Help” Bing pop-up in your default browser. The pop-up keeps opening automatically in your default browser, whether it is Edge or Chrome.
In some computers, another page known as “How to get help with File Explorer in Windows” keeps opening. This issue keeps launching the browser and the help page. It gets to the point where a user feels utterly frustrated. A less-annoying version of the error is the opening of the help page on pressing F1 or performing a certain task.
If you are facing a similar issue, do not worry, I’ll help you in stopping the annoying how to get help Bing pop-up.
Why does the How to get help in Windows 10 Bing Pop up Keeps Opening?
It is important to know why this annoying pop-up keeps opening automatically on a PC. This will allow you to solve the problem effective. The help page or the “How to get help in Windows 10” page is a part of Windows 10 user help utilities. In previous versions of Windows, when you press the F1 key on the keyboard, the “Windows Help & Support” program gets launched.
However, Microsoft removed the Windows Help & Support program in Windows 10. So, in Windows 10, if you press F1, it launches the Help page in a browser, by default. This is managed by a process known as “HelpPane.exe” that starts running in the background as soon as you press F1.
Sometimes the F1 key gets stuck and this leads to the triggering of the HelpPane.exe process. This results in the automatic opening of the help page. The other times, a process or program may mess with the HelpPane process and it starts malfunctioning.
Is it because of a Virus/Malware?
No, the random opening of the “How to get help in Windows 10?” page in a browser is not because of any virus or malware. A lot of users suspect a threat behind it as it is a pretty confusing issue.
If you are one of them, then don’t worry. Your PC is absolutely safe. You can verify it by scanning the system with a reliable antivirus.
4 Solutions: How to get help in Windows 10 Bing Pop up Keeps Opening
Here are the 4 best solutions that you can use to stop the automatic opening of the “How to get help in Windows 10?” page on your PC. You can try these one-by-one until the problem is solved.
Solution-1: Check the F1 Key
The first thing you need to check after encountering this issue is the F1 Key. Try pressing it or moving it sideways if you are on a desktop. If you are on a laptop, try pressing it gently and moving it up and down. If the key feels free then it is not stuck.
But, if it seems jammed, then it is the culprit behind the problem. You have to fix it in order to solve the problem. You can easily do that by unscrewing the keyboard.
Solution-2: Turn off Sticky & Filter Keys
Sometimes turning off the Sticky Keys and Filter Keys can solve this issue. Follow these steps:
Step-1: Go to the search bar present next to the Start button. Type Sticky Key in it.
Step-2: From the results, click on “Turn on easy access keys.”
Step-3: In the newly opened window, uncheck the “Turn on Sticky Keys” option if it is checked.
Step-4: Next, uncheck the “Turn on Filter Keys” option, in case it is checked.
Step-5: Click on Apply, and then OK to save the changes. Close the window then.
That’s it. Now check if the problem is solved.
Solution-3: Turn off F1 Key with SharpKeys
SharpKeys is a free-to-use keyboard mapping tool. You can use it to turn off almost any key on your keyboard. Here, I’ll guide you in turning off the F1 key with it. Follow these steps:
Step-1: Launch a browser and visit this link to download the SharpKeys ZIP file.
Step-2: Once downloaded, extract the file, and install the program.
Step-3: Open SharpKeys, click on “Add” and choose F1 in the “Map this key” list.
Step-4: Next, choose the “Turn Key Off” option and click on the OK button.
Step-5: Finally, choose the “Write to Registry” option and restart your PC.
That’s it. Turning off the F1 Key will definitely solve this annoying problem.
Solution-4: Delete/Rename the HelpPane.exe File
HelpPane.exe is the program responsible for this error. If you’ll delete its core file or rename it to something else, the process gets void. This will ultimately solve the “How to get help in Windows 10? Bing pop-up opening automatically issue. Follow these steps:
Step-1: Launch File Explorer and navigate to the C:\Windows\ folder.
Step-2: Find the HelpPane.exe file here. Once located, take its ownership and full control.
Step-3: Now delete the file or rename it to something else.
Step-4: (Optional) If you are not able to delete or rename it, open the Task Manager, locate HelpPane.exe here, select it, and choose “End task.”
After that, try deleting or renaming it.
That’s it. After modifying the file, you will not face the nagging error.
How to get help in Windows 10 page is the replacement of the Windows Help & Support program in Windows 10. It is usually triggered by pressing the F1 key. However, sometimes the process starts malfunctioning due to a stuck key or an internal error. That’s when the help page Bing pop-up starts opening automatically. This is how you can stop it from opening.
That’s all for this post. I hope you have stopped the frustrating pop-up now. Feel free to share your experiences about it in the comments section.